A question about the app, a technical problem, a comment about a guide? Write to us: every message is read.
Contact us
Write to contact.alimentationgrossesse@devolim.fr. We reply as soon as possible, usually within two working days. For a technical problem, please include your device model, system version and, if possible, a screenshot: it saves a round trip.
Frequently asked questions
Where does the information come from?
From the official health recommendations of the country chosen in the app (for France: Santé publique France, ANSES, French National Health Insurance…). Every guide and every tip cites its sources, and the app is updated when those recommendations change.
How does Myrtille answer my questions?
If you agree, your question is sent securely to our server, which passes it on to an artificial intelligence service (OpenAI) together with the official guides and tips that relate to it. Myrtille answers only from these documents. Your question is not kept on our servers and is not used to train the AI. Without your consent, Myrtille answers with the app's guides, without sending anything. You can change your mind at any time in the settings ("AI-written answers").
Does the app replace my midwife or doctor?
No. Quoi Manger Enceinte provides general information. Your midwife and your doctor know your situation: their advice always comes first. See the health disclaimer.
I changed phones: how do I get Premium back?
Install the app with the same Apple or Google account, then tap "Restore purchases" (on the paywall or in the settings). Your profile and favourites, stored only on the old phone, are not transferred: simply enter them again.
Is my data shared or sold?
No. There is no account, no advertising and no sale of data. Your profile, favourites and chats stay on your phone. Details are in the privacy policy.
How do I delete my data?
In the app: Settings, My data, then Delete my data. Your profile, favourites and chats are removed from the phone. Uninstalling the app removes them too.
Managing or cancelling a subscription
Subscriptions are managed from your store account, not from the app:
- iPhone and iPad: Settings › your name › Subscriptions, or apps.apple.com/account/subscriptions
- Android: Google Play › menu › Payments and subscriptions, or play.google.com/store/account/subscriptions
Cancellation takes effect at the end of the period already paid for. For a refund, use reportaproblem.apple.com or Google Play support: the store collects the payment and issues refunds.
Deleting my data
Quoi Manger Enceinte has no accounts. Your profile, favourites and chats are stored only on your phone: to delete them permanently, tap Settings, My data, then Delete my data, or uninstall the app. On our servers, only technical counters linked to an anonymous identifier are kept; they are deleted automatically 30 days after your last question. Purchase information is kept by Apple or Google and by RevenueCat, our purchase management provider, as required by law. For any request, without going through the app, write to contact.alimentationgrossesse@devolim.fr.
Reporting a problem or an error
An error in a guide, a tip or one of Myrtille's answers, or content that seems inappropriate? Write to us and tell us which screen it is on: we will check and fix it as quickly as possible.
Legal information
Privacy policy · Terms of use and sale · Legal notice · Health disclaimer